For this week’s post, I’d like to touch on everybody’s favorite subject – shipping policies for our Matrix Sunglasses! Ok, but seriously, we get a lot of questions about this so I think it’s worthwhile to provide some specifics. Other posts have touched on this topic, but this time I will be going into greater detail.
First and foremost, whether you order the Morpheus Sunglasses, Neo Sunglasses, Agent Smith Sunglasses, or any other style from our website, you can rest assured that you will NEVER be charged for shipping. It does not matter if you live in the US, UK, South Africa, Pakistan, or anywhere else on Earth, you will enjoy free shipping every time you order a pair of our excellent Matrix Sunglasses.
Of course, there is a tradeoff here – while we do provide tracking numbers for US shipments, we are not able to provide these details for international shipments. To do so would be cost-prohibitive, making our free shipping policy unfeasible. The good news is that our packages rarely have any problems reaching their destinations, and in the rare cases there is a problem our policy is to immediately ship a replacement package.
We use the US Postal Service (USPS) for all shipments. We aim to get packages out the door within 1-3 business days after an order is placed. Once shipped, US customers usually receive their orders in 2-3 business days, and international customers anywhere from 10-15 days on average.
We ship all of our Matrix sunglasses in plain brown boxes, well-packed with recycled materials. We do not wish to draw any unnecessary attention to our boxes, so we made a conscious decision to make them as unassuming as possible. Depending on the country, colorful boxes that draw the attention of unscrupulous customs workers tend to vanish in thin-air. We do not believe there is any reason to take this risk.
Finally, we mark all international shipments as “gift” in order to avoid customs charges. Whenever a package is labeled as a gift, no value is declared and thus no taxes or fees can be levied. This is not applicable for US shipments.
Well, that concludes your master’s course in MatrixEyewear.com ‘s shipping policies! I hope you found it informative and helpful. Check out our Matrix Sunglasses today, especially our best-selling Morpheus Sunglasses, Neo Sunglasses, and Agent Smith Sunglasses. I think you will be glad you did.
Till next time, “Mr. Anderson”…