Last week, a customer asked me how it is possible to offer our industry-leading 365-day “no questions asked” money-back guarantee on all of our Matrix sunglasses. This is certainly a loaded question that got the creative juices flowing. After thinking about her question, I thought it would make a great topic for this week’s blog post.
The short answer is that we can offer this “crazy” warranty because our Matrix sunglasses are of exceptional quality. No other competitor can hold a candle to our level of quality, and that is why no other competitor comes close to offering a 1-year warranty. Sure, if you are simply looking for a Matrix Halloween costume, any competitors’ sunglasses will fit the bill. But if you want legitimate, premium sunglasses – the “real deal” – you’ll have to shop at matrixeyewear.com.
So how do we ensure top-notch quality? Well, we use only the most reputable suppliers for our lenses and frames. In fact, our entire company in particular was built around offering only the highest quality lenses possible, because we strongly believe that the quality of the lens dictates the quality of the sunglasses. We ONLY use shatterproof and scratch-resistant polycarbonate lenses that have UV400 protection (that’s the best you can get)
While not quite as critical as the lenses, the frames also must be of high quality to enable our crazy guarantee. Specifically, we insist on using metal frames and screws in the manufacturing process, not plastic ones (obviously this does not apply to the Morpheus Sunglasses…which have no frames!).
These same high product quality standards apply to all of our Matrix eyewear – Neo Sunglasses, Trinity Sunglasses, Morpheus Sunglasses, Twins Sunglasses, Seraph Sunglasses, and the Agent Smith Sunglasses. No matter which style you get, you can rest assured that you’ll be getting the best quality available.
The fact that we receive very few warranty requests really proves the point here. We have been in business for over 6 years and have literally sold thousands of pairs of Matrix eyewear, and yet our warranty requests have been far less than 1% of total sales during this time. And the warranty requests we do receive are almost always because a customer decides he does not like the look of the sunglasses on his actual face, not because of poor quality.
But hey, do not take my word for it. Buy yourself some of our Matrix sunglasses and see for yourself! I’ll bet you’ll be glad you did.