Helpful Hints for MatrixEyewear.com | MatrixEyewear.com

Helpful Hints for MatrixEyewear.com

Well, Halloween has come and gone and I must say that the characters from The Matrix movies are still extremely popular even to this day.  It has been 6 years since the last Matrix movie, yet demand for Matrix sunglasses is as strong as ever.  This is a testament to the iconic nature of the Trilogy, as well as the ultra-premium quality of our replica sunglasses.

October was a record month for MatrixEyewear.com, and I had a lot of opportunity to talk to customers about our products and services.  The feedback was excellent, and I thank each and every one of you!  I also received some great questions, and I thought it would be helpful to highlight a few of the most commonly-asked questions I received.

First, the standard free pair for the buy 2, get one free deal is the Neo Reloaded Sunglasses.  However, it is absolutely no problem to provide an alternative model for the free pair if you wish (any style except the Morpheus Sunglasses…sorry!).  Just send me an email with your desired free pair and I will make it happen!

Second, yes we do have a full 1-year, “no questions asked” return/refund policy.  We realize that buying from the Internet is sometimes tricky because you cannot touch and see the physical product.  Especially with our Matrix sunglasses, there is obviously no way to try them on to see how they look on your face.  Additionally, we truly believe we offer high-quality, superior products, and we stand behind all of our Matrix eyewear 100%.  Put it all together, and you can see why we have no problem whatsoever offering this industry-best warranty. 

Third, yes shipping is totally free whether you live in the US, UK, Japan or Croatia!  We use the USPS for all shipping, and unless they dramatically raise their postage rates, we will always ship for free.

Fourth, we pack all orders in plain brown boxes that are designed to be as inconspicuous as possible.  We do not have any fancy graphics or “Matrix Eyewear” marketing banter on the boxes.  We feel it is better NOT to draw attention to the packages because, let’s face it, there are some unscrupulous postal workers out there!

We also mark all international packages as “gift” and therefore you should not have to pay any customs charges. 

Finally, yes, the Morpheus Sunglasses include a hard shell case absolutely free.  Every other style of our Matrix sunglasses comes with a free microfiber bag.  These include all 3 Neo sunglasses, the Agent Smith Sunglasses, Trinity Sunglasses, both Twins sunglasses, and the Seraph Sunglasses.

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